Policies & FAQ
What to expect.
Everything you need before your visit, on the day of your appointment, and the salon policies that keep every guest’s time protected.
Before you arrive
Getting ready for your visit.
Pre Visit
You’ll receive a text/email reminder confirmation 72 hours before your upcoming appointment. Please be sure to confirm so we know you will be coming. You can check and make changes to your upcoming appointment by logging into your account. Another reminder is sent 24 hours before your appointment — no action is needed unless you need to cancel or reschedule.
Manage your appointmentThe Day Of
Please arrive 2–3 minutes before your scheduled appointment time. Late arrivals may result in the appointment being rescheduled; a day-of cancellation fee will be applied.
Parking
Our salon has 4 dedicated parking spaces on the property available for guests. In addition there is street parking and paid parking in the lot directly next door. If you park in the paid lot, please bring proof of payment so we can reimburse you at checkout.
Leave The Entourage At Home
Only guests receiving services may be allowed into the salon. A child or person with special needs who is receiving services may be accompanied by one parent, guardian, or caretaker.
Come Prepared — Dry, Clean Hair
Please come to your appointment with clean dry hair. Clean hair takes color better. Root touch-up sprays are especially difficult to color over and may affect the end result of your color.
Come Prepared — Attire
Please avoid bulky clothing items, especially turtlenecks, and clothes you would be upset about if they were to get hair color on them. It does happen and is sometimes unavoidable.
Salon policies
Our policies.
Cancellation Policy
To cancel or reschedule your appointment please notify the salon no later than 48 hours prior to your scheduled appointment. Failure to do so will result in a fee of $25 which must be paid prior to rescheduling.
No Show Policy
Guests who fail to give notice of cancellation and don’t show up for their scheduled appointment will incur a no-show fee of $75. This fee must be paid prior to rescheduling.
Late Arrival Policy
Please be courteous to your stylist and fellow guests by arriving on time. Late arrivals may result in a shortened treatment time to ensure that the next client’s appointment is not delayed. Please understand that we cannot adjust pricing for reduced service time due to a late arrival. If you arrive more than 15 minutes late we reserve the right to cancel or reschedule your appointment and a cancellation fee will be applied.
Guest Policy
To guarantee the comfort of all of our clients we ask that you please bring only yourself to your scheduled appointment. Any extra guest or children should be receiving a service by one of the stylists. Failure to follow this policy will result in the appointment needing to be rescheduled and may incur a late cancellation fee.
Refund Policy
Guest satisfaction is our top priority. In the event you are not satisfied with your product purchase, returns and exchanges are honored within 30 days of original purchase. Product returns will be issued in the form of exchanges or store credit and cannot be used towards services.
Redo Policy
If for any reason you are not satisfied with your service outcome we will honor redos and corrections within 1 week of original service. All redos must be scheduled with the original service provider.
Health and Safety Policy
The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested.
Pricing Policy
Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation.
Parking Policy
At Haven there are 4 reserved parking spaces in the parking lot for guests to use. Parking on the property in other businesses’ stalls could lead to being towed at the guest’s expense. In the event all spaces are taken, street parking is available as well as paid parking in the lot next door. If you pay for parking, please let your service provider know upon checkout so we can validate your parking.
FAQ
Frequently asked questions.
I’m a new guest — where do I start?+
Start by choosing your service experience from our menu, then get matched with an artist using our matchmaking quiz. Once you’ve chosen a service and stylist, request your appointment through our online booking platform. You’ll receive a notification once your appointment is confirmed, and our team will reach out directly if we need more detail about your hair history.
Do you offer consultations?+
Yes. Every visit begins with a personalized consultation covering your hair history, what can be achieved in one session, and the maintenance that suits your lifestyle. Our Digital Consultation Form helps us prepare before you arrive. For accurate pricing, you’re welcome to request a complimentary in-salon consultation.
How does pricing work?+
Prices shown are starting rates. Your final quote may adjust for hair length, density, extra product, or service upgrades (for example, extra length/thickness +$25, new highlights +$75). You’ll see these options when booking, and your stylist will confirm your total before services begin — no surprises. Salon pricing may occasionally vary.
What is your cancellation policy?+
To cancel or reschedule, please notify the salon no later than 48 hours prior to your scheduled appointment. Failure to do so results in a $25 fee, which must be paid prior to rescheduling. Guests who don’t give notice and don’t show incur a $75 no-show fee.
What if I’m running late?+
Late arrivals may result in a shortened service time so the next guest isn’t delayed, and pricing cannot be adjusted for reduced service time. If you arrive more than 15 minutes late we reserve the right to cancel or reschedule, and a cancellation fee will be applied. Please arrive 2–3 minutes before your appointment time.
Can I bring a guest with me?+
To keep the salon comfortable for everyone, only guests receiving services may come into the salon. A child or person with special needs receiving services may be accompanied by one parent, guardian, or caretaker.
What if I’m not happy with my service?+
Guest satisfaction is our top priority. We honor redos and corrections within one week of the original service, scheduled with your original service provider. Product returns and exchanges are honored within 30 days for exchange or store credit.
Where do I park?+
We have 4 reserved spaces on the property, plus street parking and a paid lot directly next door. If you pay for parking, let your service provider know at checkout so we can validate it. Our salon sits at the back of the plaza — turn into the driveway on Peralta and drive to the back lot.